Q. Do you ship worldwide?
A. Yes, I ship anywhere in the world via Royal Mail.
Q. Can I order a dress to be made in my size?
A. Yes, all items in the shop can be made to measure. Each product gives you the option to 'Supply Own Measurements'.
Q. How do I place a custom order?
A. Consult the Measuring Guide here for information on sizing, and instructions on how to take your measurements. Purchase the garment of your choice, by selecting 'Supply Own Measurements' from the drop down menu. Include your measurements and any other relevant size information in the box provided during checkout. If you wish to discuss your order, then feel free to contact me via the contact form.
Q. How long do custom orders take to be delivered?
A. Please allow 10 days for delivery of custom orders in the UK, and 3 to 4 weeks for delivery of custom orders to the rest of the world.
Q. Can I return a 'Made to Measure' order?
A. Returns are not accepted on items that have been made to measure if you provide the incorrect measurements. Garments will be made to your exact specifications, and I can't accept responsibility if the wrong measurements are provided. If you are at all unsure then please contact me as I will be happy to assist in the process of taking your measurements.
Q. Can I return a standard item (not made to measure)?
A. You have 28 days to return your item if you change your mind. Items must be sent back in their brand new, un-used condition with original tags still attached. If a returned item shows signs of wear then only a partial refund will be given. See the full returns policy here.
Q. How do I wash my item?
A. Unless otherwise specified, all items from Lola Nova are machine washable at 30 degrees, but hand washing is recommended to preserve the colour and lifespan of the item. Do not tumble dry. Cool iron only; it is recommended that you place a towel over the top of the fabric before ironing to avoid marking the fabric.